Terms of use

Welcome to the terms of use for the Vuokkoset website. These terms of use apply to use of the vuokkoset.fi website and to trialbox orders you make on this site. Please read these terms carefully as they concern your legal rights and obligations. By using the website and/or registering as a user, you accept these Terms of Use and our Privacy Policy.

Our website

The vuokkoset.fi trialbox orders currently only serves residents of Finland. We are unable to process orders from outside of Finland.

Our website is meant only for consumer use. A consumer is a person who wishes to order our trialbox for personal use and not for business purposes. We reserve the right to reject your order if we have reason to suspect that you are ordering our trialbox for business purposes.

Privacy policy

Read our privacy policy here.

Cookie policy

Read our cookie policy here.

Prices and fees

The price (i.e. delivery fee of the trialbox) on the Vuokkoset website contain Finnish value-added tax (VAT).

We reserve the right to make changes to prices and delivery fees. Changes will not apply to orders for which we have already sent email confirmation.

Discounts and offers

Discounts and/or campaign prices may occasionally be offered on the vuokkoset.fi website. We reserve the right to end any special offer or discount at any time without separate notice (this does not apply to orders we have already accepted). All offers will be subject to availability and offers can be changed or cancelled as necessary.

How to order a trialbox

How to purchase online

The trialbox will be added automatically into your cart. Before you go to checkout, you can view your order details (including a total price, VAT and delivery charges) and make any changes if you wish.

In order to complete your order, continue to checkout. Complete your order by entering your delivery, and payment information. Once you have placed your order, you will receive order confirmation by email.

To view your previous orders, go to “My Account” and click on “My orders” to see a list of all of your previous orders. To view a certain order, click the order on the list and then click “View order”. You can also place an order again in My account.

Payment

We only accept customers with a valid credit card from credit card providers approved by Vuokkoset/Delipap Oy. You must provide the required accurate and up-to-date payment information that confirms that you are the person specified in the billing information.

Our payment services are managed by Stripe. All payments take place securely in an authenticated environment.

Available payment options include credit cards (Visa, Mastercard, American Express), ApplePay, GooglePay and Stripe.

Complaints

If you have received a damaged or faulty product and would like to make a complaint, contact us through our website and we will investigate. Damaged or faulty products will either be replaced or a refund will be awarded to your bank or credit card. Vuokkoset (Delipap Oy) is responsible for additional costs arising from accepted complaints.

Customer services

If you need help or have any questions, please email our Customer services at vuokkoset.asiakaspalvelu@delipap.fi

Company details
Delipap Oy
Teollisuustie 19, 02880 Veikkola
Reg no: 0251325-6